Operation Assistant

Job Description: Operations Assistant

Position: Operations Assistant

Location: Stockholm

Employment Type: Full-time/Part-time

Reports to: Operations Manager

About Us

Bigkoko Marketplace is Sweden's newest peer-to-peer item rental platform, committed to driving the sharing economy. We help individuals rent out items they don’t use often while allowing others to borrow what they need without having to buy. Our goal is to promote sustainability and convenience for all.

Position Overview

We are looking for an organized and proactive Operations Assistant to join our team. The Operations Assistant will support the day-to-day operations of the business, helping to ensure smooth workflow across various departments. This role will involve coordination, communication, and problem-solving to maintain operational efficiency and assist in meeting the company’s goals.

Key Responsibilities

• Support Operations Management: Assist the Operations Manager in overseeing daily operational activities, ensuring efficiency and meeting company objectives.
• Inventory Control: Help manage the movement of items within our warehouse, track availability, and coordinate inventory restocking.
• Order Processing: Process item rental orders, ensuring timely dispatch and delivery. Monitor the flow of transactions and maintain communication with customers.
• Logistics Coordination: Liaise with in-house delivery persons, couriers and third-party delivery services to ensure timely pickup and return of rented items. Troubleshoot any logistical issues that may arise.
• Customer Service Support: Assist the customer service team in resolving customer inquiries or complaints related to operations, including pick ups, delivery, returns, and item conditions.
• Data Entry and Record Keeping: Accurately input operational data, maintain logs, and track key metrics to improve efficiency and streamline processes.
• Process Improvement: Identify opportunities for improvement in the operational workflow and propose solutions to increase efficiency.
• Support Item Testing: Assist in the quality control of returned items by coordinating inspections at the warehouse and office.
• Cross-Departmental Collaboration: Work with the marketing, sales, and technical teams to ensure smooth operational integration.

Key Skills and Qualifications

• Education: High school diploma or equivalent; a degree in business, logistics, or a related field will be helpful but NOT mandatory.
• Experience: Prior experience in operations, logistics, customer service, or inventory management is a plus.
• Communication Skills: Excellent verbal and written communication skills. Ability to collaborate with various teams and external partners.
• Organizational Skills: Strong attention to detail and the ability to manage multiple tasks simultaneously.
• Problem-Solving Skills: Ability to anticipate operational issues and develop solutions proactively.
• Tech-Savvy: Comfortable using inventory management software, CRM tools, and Microsoft Office Suite.
• Team Player: A positive attitude and the ability to work well in a collaborative environment.
• Time Management: Ability to prioritize tasks efficiently to meet deadlines.

Why Join Us?

• Be part of a growing company at the forefront of the sharing economy.
• Collaborative and innovative work environment.
• Opportunities for career growth and development.

If you’re a proactive problem-solver with a passion for operations, we’d love to hear from you!

Apply Now

Send your resume and cover letter to info@bigkokogroup.com .