Order Specialist

Join Our Team at Schneider Electric Distribution Center as an Order Specialist 🌟

Are you ready to be the voice of the customer and manage the information flow impacting our distribution center? We are seeking a dedicated Order Specialist to ensure efficient order execution and customer satisfaction from clean orders to delivery. If you thrive in a dynamic environment and are passionate about driving continuous improvements, then we want to hear from you!

Key Responsibilities:

• Oversee order execution from sales order to delivery, ensuring customer satisfaction
• Act as the primary contact for Customer Care Center (CCC) for outgoing flows and customers for incoming flows
• Manage Open Order Portfolio, proactively ensuring a high service level and resolving errors and delays
• Handle urgencies, critical requests, and provide special attention to VIP customer orders
• Manage customer complaints, prevent escalations, and handle timely resolutions
• Participate in customer visits to understand logistics solution needs and expectations
• Build, update, and ensure compliance with Service Level Agreements (SLA) with CCC and customers
• Manage returns and raise Master Data requests if required
• Lead the Allocation Management process and ensure synchronization with SIOP leaders
• Oversee export management, including customs documentation and export control operations
• Monitor Performance KPIs, perform root cause analysis, and actively participate in improvement projects

Requirements:

• Bachelor's degree in Business, Logistics, or related field
• Proven experience in order management or supply chain operations
• Strong communication and customer service skills
• Ability to handle urgencies and critical requests effectively
• Experience with export management and customs regulations is a plus
• Proficiency in data analysis and root cause analysis

Join us and be part of a team that is dedicated to driving customer satisfaction and continuous improvements. Apply now and take the next step in your career with Schneider Electric!

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