User Success Manager

We’re looking for a highly motivated individual to help our users get the most out of our apps!

What We Do

We’re passionate about creating apps that help people all over the world feel better. As a small but mighty team, we craft the best wellbeing apps from our cozy digs in central Malmö.

We’re on a mission to build science-backed, healthy habits that empower millions of users to take control of their fitness and well-being through our apps: Seven, Cycles, and Halo.

Our sole focus is on making these apps the best they can be, and we’re constantly creating new features to inspire healthy habits. As a self-funded company with no corporate hoops to jump through, we always make decisions based on what’s best for our users. That’s where you come in!

What You’ll Do

As a User Success Manager, your role will be dynamic and central to ensuring our users have the best experience possible. Here’s what you’ll be doing:

• Engage with users by responding to reviews and support tickets, always delivering friendly, timely, and empathetic communication.
• Collaborate closely with our development and design teams by communicating user feedback and helping prioritize improvements.
• Write engaging copy for blogs and social media, educating users on new features and promoting our apps.
• Test our apps before new releases to ensure quality and user satisfaction.
• Manage the office by being the go-to for daily operations and leading our team building activities like go-karting and wellness classes!

Who You Are

• You’re fluent in English and bring a positive, upbeat attitude to everything you do.
• You’re a natural problem-solver, with an empathetic approach to user support and communication.
• You’re an agile multitasker who can switch between support tickets, writing content, and collaborating with the team without missing a beat.
• You love to write, whether it’s for blog posts, social media, or responding to user queries, and your writing is always clear, friendly, and engaging.
• You’re a self-starter who’s eager to learn, expand your skill set, and quickly put new ideas into action.
• A friendly co-worker, thoughtful in your approach to working and communicating with others.

Nice to Have

There's plenty of room to grow as the role evolves, so feel free to share any unique skills you bring!

• SEO Expertise: Experience with optimizing websites for search engines through keyword research, on-page SEO, technical SEO, and link-building strategies.
• Marketing Campaign Development: Ability to create and execute campaigns aligned with business goals and growth objectives.
• Data-Driven Strategy: Skill in analyzing metrics and using data to improve user experience and drive growth.
• Content Marketing: Expertise in developing and promoting high-quality content that attracts and engages audiences, drives organic traffic, and builds brand authority.
• Paid Acquisition and Ad Optimization: Experience managing paid ads (e.g Apple Search Ads, Google Ads) with a focus on optimizing ROI.

What it’s like to work here

Our apps aren’t an extension of our business. For us, they’re the beating heart of it. That means we work with craftsmanship and care, but aren’t afraid of trying new things and going out on a limb to delight the people who use our apps.

At Perigee, we have a flat organization which means everyone’s voice matters! You’ll work with your team to choose your tasks, and you’ll be an important part of the decision-making process, helping us steer the product in the right direction. With everyone’s contribution counting, we take pride in having a collaborative work environment that fosters our love of coming into work each day.

The charming seaside city of Malmö boasts a multicultural vibe and a thriving culinary scene. It’s also a cultural hotspot, buzzing with year-round festivals and performances. Our light and airy office space is a calm, low-distraction environment. Cozy meeting spaces and comfy couches make for the perfect spot for an afternoon fika, or to peruse a book from our library. We’ll help you grow your knowledge by ordering the books you want to read and finding the courses and conferences you’d like to attend.

Wellbeing is what we do, and we want to help you feel your best. That’s why we have monthly wellness activities as a team and we’ll nurture your personal fitness goals with an annual wellbeing allowance. Plus, work-life balance is a top priority for us. That’s why we offer flexible hours and occasional work-from-home opportunities when needed.

If this sounds like something you’d be interested in, we’re excited to hear from you!