IT Deskside Support Analyst

Open Position as IT Deskside Support Analyst

Are you passionate about IT problem solving and have a strong sense of service? Do you thrive in a dynamic environment? If so, you might be the perfect fit for our Nordic IT Team and the position as IT Deskside Support Analyst at gategroup!

Main duties and Responsibilities

The IT Deskside Support Analyst will be based at our gategourmet unit at Arlanda. You are responsible for providing 1st Line and 2nd Line IT technical support to the business as well as to support IT projects as needed. The purpose of the service is to resolve all IT support issues and service requests reported to gategroup's IT Service Desk and to handle all support cases and service requests, which need to be escalated to internal or external 3rd party support providers. Since the support covers all operations in Sweden, the position includes frequent trips to mainly our other Swedish units but also to other units in the region.

We are looking for a diligent, driven, passionate individual who is keen to make an immediate impact within a busy operational environment, in a world-leading company with operations in over 60 countries. You are largely self-motivated, you have an enthusiasm for IT support and you want to simplify everyday life for users. We believe that you are curious about new technology and are an easy learner.

• Supporting and maintaining all deskside technologies
• Second line troubleshooting of IT incidents raised by colleagues through our Global Service Desk
• Managing and documenting daily workload using our IT Service Management tool
• Taking ownership of incidents/requests and collaborating with third parties until resolution
• Responsibility for IT hardware and inventory
• Managing stock control, ensuring appropriate levels of IT stock are held at the allocated locations
• Supporting deskside equipment relocation and provision onsite and between offices
• Handling the recycling of redundant IT hardware, following agreed disposal processes
• Frequently travelling between gategroup units in the region providing support, as and when required
• Playing a key role in the adoption and promotion of new technology
• Participating in major global projects and rollouts as well as acting project manager for local initiatives

Our ideal candidate

We think that you identify yourself with IT and that you are professional in you approach and IT competences. You have a keen eye for service, even in challenging situations, handling pressure, and making quick decisions when necessary. Thriving in a dynamic environment, you quickly adapt to new conditions and challenges, remaining flexible and managing multiple tasks simultaneously without losing focus. We place great importance on both qualifications and personal attributes.

Professional Skills:

• Experienced in IT device management on the enterprise level
• Experienced in PC, printer and associated hardware systems
• Experienced in modern Microsoft Office products, and miscellaneous software in the deskside environment
• Experienced in Active Directory, Intune and domain administration
• Knowledge of ITIL Service Management as well as ServiceNow is meritorious
• Strong analytical and trouble shooting skills
• Enthusiastic to learn, understand, and apply new technologies
• Experience of and ability to communicate and operate effectively, both with team and customer
• Self-motivated, tenacious and able to work with a degree of autonomy
• Possess or working towards Microsoft Certifications is meritorious

Communication and language skills:

• Excellent written and verbal communication skills
• Fluent English skills are a must

Due to our location at Arlanda Airport we conduct security screenings for all potential employees. To pass the security screening, you will need to provide documentation of your last five years of employment or education, proof of a clean criminal record, and a valid ID card. We will provide more details on this process later. Enough with the formalities. We are interested in you and hope the feeling is mutual. If you're interested in continuing the conversation, please apply for the position.

Information about the company

Gategroup is a market-leading company with strong culinary roots providing superior culinary and retail services with continuing product innovation and advanced technology solutions. Headquartered in Zurich, Switzerland, gategroup employs over 41,000 people and operates in 200 locations across all continents. Gategourmet is producing, packaging, and delivering catering services to the airline and railway industries around the globe. In Sweden both gategourmet and gateretail have operations based in Arlanda, Kista, Landvetter, Sturup and Tibro. Working with us means being part of a dynamic work environment with significant opportunities to make an impact. For more information about gategourmet, visit www.gategroup.com.