Service Engineer - Team Leader

About the Company

Primozone was founded in 2000 and already from the start, the aim was to redefine ozone technology. From experience, the personnel at Primozone knew that traditional ozone generators have many weaknesses. The aim of the development team was to design an ozone generator that reduced as many of these weaknesses as possible.

The result is an ozone generator that both has the highest ozone concentration and lowest lifecycle cost on the market.

Since 2003, Primozone Production AB is wholly owned by Westfal-Larsen Technology of Bergen, Norway. The W-L group is a family-owned group of companies founded in 1905. Primozone is one of several companies within Westfal-Larsen Technology AS, all of whom are active within high-technology R&D products. The W-L group is an industrial owner who has invested several million Euros in the development of the Primozone’s Ozone Generator.

Today the Primozone ozone technology is a proven concept. It is sold worldwide and used for different industrial water treatment applications in different countries.

About the Role

As a Service Engineer - Team Leader, you will lead a team of service technicians and be responsible for delivering technical solutions and support to Primozone’s customers. In this role, your main focus will be on managing the work of the service team, where you have significant authority to direct the group, plan and execute service work, and standardize and optimize work processes. The role also includes budget responsibility for revenues related to service and spare parts, while more complex aftermarket issues are handled by Primozone's sales team. Growth is a key focus, and we foresee that the organization may expand in line with it, potentially leading to team growth and role development over time.

Primozone values a flat organizational structure, where, as a leader, you work closely with your team. You will also participate practically in the installation, commissioning, troubleshooting, and maintenance of our ozone generators and associated equipment, making a genuine technical interest essential. Your role is critical to ensure the delivery of high-quality service, and you will travel as part of your job to provide technical support and training to our customers and partners.

The role includes, but is not limited to:

- Writing reports and conducting root cause analyses

- Leading and planning the work within the service team

- Performing hands-on tasks, including installation, commissioning, troubleshooting, and maintenance of ozone generators and associated equipment

- Managing the budget and revenue related to service and spare parts

- Acting as a technical expert and support for customers, contributing to problem-solving both on-site and remotely

- Training customers and partners in equipment handling

- Collecting and analyzing customer feedback to propose improvements

- Traveling to customer facilities to perform service work and training

- Collaborating with the sales team on more complex aftermarket issues

About You

We are looking for someone who thrives in an environment where technical expertise and customer focus are central. You have a genuine interest in working with technical solutions that make a difference for our customers and their facilities. At Primozone, high standards of quality and accuracy are expected, meaning you are responsible and meticulous in your work. You understand that precision and correctly performed tasks are more important than speed, and you always prioritize quality.

You are a team player who enjoys working closely with your colleagues to achieve shared goals. The group's performance is important to you, and you have a humble attitude, being both willing to speak up when something is unclear and able to stay focused when needed. You have a positive attitude and are proactive in taking initiative to solve problems and improve processes.

For this role, you need:

- An engineering degree or equivalent experience in mechanical engineering or automation

- Experience in service work, ideally with a focus on mechanics and electrical engineering

- Excellent Swedish and English skills, both spoken and written

- A strong technical interest and willingness to work hands-on

It is an advantage if you also have:

- Experience in the water treatment industry, preferably with ozone technology

- Experience in leading or coordinating a team

- Communication skills in French

Additional Information

Start Date: As agreed

Location: Löddeköpinge

Scope: Full-time

Travel: Approx. 50 travel days/year

Salary: As agreed

A background check will be conducted on candidates who proceed in the recruitment process.

If you have questions about the position, please email the responsible recruiter Lina Johansson at lina.johansson@emploid.se. Specify which position the inquiry concerns.

We recommend submitting your application promptly as we review applications on an ongoing basis.

Welcome with your application!

Keywords: Service Engineer, Team Leader, Leadership, Technical Support, Ozone Generators, Installation, Commissioning, Troubleshooting, Water Treatment, Technical Engineer, Mechanics, Electrical Engineering, Project Management, Business Acumen, Customer Relations, Malmö, Lund, Landskrona, Helsingborg