Customer Experience Consultant

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

Customer Experience Consultant

About the Role

As a key player in our 3PL services team supporting a major retail customer, your main responsibility will be to ensure the smooth flow of EDI messages between the customer and our systems. This includes identifying and resolving EDI errors to ensure accurate and timely communication of shipment milestones to our customers. You'll work with various systems, carrier platforms, and business tools, requiring a sharp eye for detail, strong problem-solving skills, and effective communication with internal and external stakeholders.

Your Responsibilities

• Manage and resolve EDI message errors, ensuring accurate data flow for shipment milestones.
• Investigate root causes of errors, often related to origin teams, customer, or supplier data.
• Communicate effectively with stakeholders to implement solutions, using carrier, 3PL, and customer systems.
• Ensure global service-level agreement standards, collaborating with international teams.

Key Skills & Requirements

• EDI expertise and experience with freight forwarding or carrier services.
• Proficiency in English (Swedish and additional languages are beneficial).
• Advanced Excel skills- ideally knowledge about macros and Power BI.
• Keen attention to detail, adaptability, and fast learning of various systems.
• Excellent interpersonal and stakeholder management abilities.
• Coaching skills and intercultural competence.

Ideal Candidate Profile

We’re looking for a solution-oriented professional with an open mindset and a proactive approach to learning. You should have a positive outlook on challenges, communicate openly with honesty, and demonstrate cultural adaptability. A broad global perspective, either through experience or travel, will help you understand diverse stakeholder perspectives, enriching your interactions within this role.

If you’re driven, adaptable, and ready to take on a key role in optimizing our customer’s supply chain, apply now to become part of our team!