Support Engineer

About Sigicom

Sigicom, established 1981, is a leading manufacturer of measurement equipment technology, working with large customers with our products to offer a complete solution for remote construction site monitoring, measuring vibration, noise, dust, and geotechnical impacts on nearby communities. This type of monitoring is often required, but also helps companies manage risks and work more efficiently.

Sigicom is headquartered in Stockholm (SWE) with offices in Lyon & Caen (FRA), Horsham (UK), Ottawa (CA), and Fort Collins, CO (USA), Copenhagen (DK) and Utrecht (NL).

For our HQ in Älvsjö, Stockholm, we are now looking for a Support Engineer to join our Support Function. As Support Engineer, you will be responsible for handling and assisting customers with requests and support. You will play an important part in bridging the gap between Sales, Development, and our customers.

The Role

• Connect with Customers: Be the friendly, knowledgeable voice they trust. You’ll handle inquiries and guide customers through troubleshooting steps with patience, empathy, and clear communication.
• Diagnose and Solve: Apply your problem-solving skills to investigate and resolve technical issues, ensuring customers feel understood and supported by making complex topics easy to grasp.
• Collaborate and Communicate: Partner with other teams, sharing detailed customer insights to influence product improvements and enhance overall customer experience.
• Documentation and Product material: Keep accurate records of customer interactions, log issues, and contribute to our knowledge base, strengthening resources for the entire team.
• Escalation Management: Identify when to escalate complex issues to ensure timely, effective solutions and appropriate support levels for customers.
• Continuous Learning: Stay current with product updates and new features, constantly refining your skills to deliver exceptional support and contribute to team expertise.

The Profile

• Certification, degree, or diploma in a technical field.
• Experience in a customer-facing support role, with strong technical knowledge and a genuine interest in tech solutions.
• Excellent communication skills, able to maintain a positive, solution-focused dialogue with customers while clearly explaining complex topics.
• Strong ability to collaborate internally, cross-functionally.
• Fluency in both written and spoken English and Swedish; proficiency in additional languages is a plus.

Our Employer Brand

• We are a Swedish company located in seven countries, we believe in diversity, inclusion, and a healthy work/life balance. And although we are in different locations, we are ONE team.
• Our HQ in Stockholm has large, open space and lounge areas; newly renovated to provide a modern work environment to our amazing team.
• We have supported our customers for over 40 years, and we continue to be a global industry leader.
• We have a work-from-home policy where we work three days a week at the office.