Customer Support Specialist

We are looking for a Customer Support Specialist for a global company in Västerås, start ASAP, 5 months contract to start with.

Responsibilities:

• Deliver effective solutions to customers with order-related queries by coordinating with internal resources to resolve the requests.
• Act as a subject matter expert in our ERP system and support the team with improving and increasing the number of electronic orders. This also include analyzing and improvement of the existing setup
• Proactively monitor the status of orders, deliveries, and invoicing processes.
• Be accountable for clear, continuous and complete communication to customers.
• Ensure that all customer inquiries are solved in a timely manner and support in any necessary need of escalation and expediting.
• Ensure positive customer experience by giving customers regular updates, clarifications, and explanations.
• Master Customer Operations processes and policies to ensure consistency and effectivity in all our deliverables.
• Think out of the box, identify improvement areas and new service development possibilities.

Your background:

• Experience in Customer Operations/Customer Services working with order handling, customer communication and delivery monitoring and follow-up.
• An agile and proactive approach, with a demonstrated ability to take ownership of customer issues.
• Ability to handle many tasks at the same time with great self-management skills and openness to changes.
• Strong Knowledge of SAP, Sales Force and in evaluating and improving electronic order flows
• Good analytical skills and ability to work in a structured way towards hard deadlines.
• Experience and understanding of customer segments, such as: OEM, Panel builders, Machine builders and Distributors is beneficial.
• A collaborative, solution-focused approach, and strong written and spoken communication skills. Communication is the key of Customer Support for us.
• Business Administration Degree or equivalent working experience.
• Fluency in English and Swedish, written and spoken alike, is a must as you will be working as part of a global organization.

This is a full-time consultant position through Incluso in Västerås. Start is ASAP, 5 months limited contract to begin with.

Please submit your CV and cover letter as soon as possible since we will review the applications on an on-going basis.

For more information about this role, please contact Marianne Nilsson, recruiter at Incluso.