Customer Care Specialist

Join Danda AB as a Customer Care Specialist! For a Automotive Customer in Gothenburg.

Are you passionate about delivering exceptional customer experiences and being the voice of a brand that improves society? At Danda AB, we're looking for a Customer Care Specialist to play a key role in supporting consumers throughout their shopping and ownership journeys. As a brand ambassador, you'll not only address inquiries but also embody our mission to make a positive impact. This role is an exciting opportunity to learn about consumer needs and products, paving the way for a rewarding future within our company.

• Communicate with consumers via phone, email, chat, and social media, delivering tailored solutions with a high level of service.
• Coordinate towing and roadside services, ensuring a seamless experience for car owners.
• Manage lead generation, delegation, and follow-up to optimize lead utilization.
• Prioritize and escalate customer feedback and feature requests to relevant teams.
• Actively identify opportunities for improvement, proposing and driving initiatives to enhance quality and efficiency.

We’re seeking someone who thrives in a fast-paced, dynamic team and approaches challenges with optimism. If you’re motivated to learn, grow, and contribute to an exceptional customer experience, we’d love to hear from you!

Qualifications:

• Genuine enthusiasm for excellent customer service.
• Previous experience in customer care or sales-oriented roles.
• Familiarity with CRM systems and proficiency in technology and software.
• Strong written and verbal communication skills in Swedish and English.
• Flexibility to work evenings, weekends, and holidays.

Soft Skills:

• Humble, respectful, and eager to listen and support others.
• Dedicated to exceeding customer expectations with innovative solutions.
• Strong collaborative and communication skills.
• Passionate about people; an interest in cars is a bonus.

At Danda AB, your personality is just as important as your experience. We value curiosity, creativity, and a genuine passion for helping others. If you’re looking to make an impact and grow within a supportive environment, this is the role for you.

Are you ready to bring our brand promise to life? Apply today and start your journey with Danda AB!