Senior IT Technician

Company Description

Vattenfall is one of Europe’s largest producers and retailers of electricity and heat. Our main markets are Sweden, Germany, the Netherlands, Denmark, and the UK. The Vattenfall Group has approximately 21 000 employees. We have been electrifying industries, powering homes and transforming life through innovation for more than 100 years.

Job Description

We are seeking an experienced Senior Technician with a minimum of 10 years of IT experience to support our Windows 11 Intune-managed clients and Windows 10 SCCM-managed clients in a hybrid Active Directory (AD) and Azure Active Directory (AAD) environment. The ideal candidate will be a key part of our third-line support team, handling system updates, configurations, troubleshooting, and contributing across multiple projects. This role requires the ability to translate business requirements into actionable IT solutions, serving as a bridge between the support organization and solution designers.

Key Responsibilities:

• Manage and support Windows 11 Intune and Windows 10 SCCM client infrastructures.
• Oversee daily operations, including:
• OS feature updates
• Driver, BIOS, and firmware updates
• Peripheral device support
• OS deployment configurations and support
• Utilize PowerShell scripting for automation and administration.
• Provide third-line support for Active Directory (AD), Group Policy (GPO), Azure AD, and Intune at an operational level.
• Collaborate on various Windows migration projects and manage various Windows client types in the organization.
• Act as a liaison between the support team and solution designers, translating business needs into actionable IT deliverables.
• Support and troubleshoot hardware across a range of PC form factors, including laptops, desktops, and tablets.
• Support Microsoft Office 365 and Windows Defender configurations.
• Apply ITIL processes in daily operations, including incident and asset management.
• Work with incident management and asset management systems such as Remedy.

Qualifications

• Strong experience with Windows 11 (Intune-managed) and Windows 10 (SCCM-managed) environments.
• Knowledge of Active Directory (AD), Azure Active Directory (AAD), and Group Policy (GPO).
• Operational-level expertise in Microsoft Intune and System Center Configuration Manager (SCCM).
• Experience with Microsoft Office 365 and Windows Defender.
• Understanding of ITIL processes, with practical experience using incident and asset management systems (e.g., Remedy).
• Profiiency in PowerShell scripting for automation and system administration tasks.
• Hands-on experience with OS feature and security updates, BIOS/firmware updates, and peripheral support.
• Familiarity with PC hardware, including various form factors (laptops, desktops, tablets, etc.).
• Ability to manage and support multiple projects, including large-scale Windows migrations.
• Strong problem-solving skills with the ability to work independently.
• Excellent communication skills to bridge the gap between technical teams and business stakeholders.

Additional Information

We offer a challenging and international work environment and the possibility to work with some of the best in the field. You will be working in interdisciplinary teams and you can always count on support from committed colleagues as ‘Ask and Share’ concept is essential for the way we work. We offer attractive employment conditions (smart working, flexible working hours and a good-work-life balance) and opportunities for personal and professional development. Click here for further information.

Location

Solna, with some possibility to work remotely

For more information about the position you are welcome to contact hiring manager Visnja Toporan, visnja.toporan@vattenfall.com. For more information about the recruitment process you are welcome to contact our recruiter Julia Norberg, julia.norberg@vattenfall.com.

Trade Union representatives in Sweden via Vattenfall´s switchboard +46 8 739 50 00. Akademikerna (SACO) – Sofi Wadström och Silvija Vatkovic, Ledarna – Christer Gustafsson, SEKO – Juha Siipilehto, Unionen – Inger Strandberg

We welcome your application no later than 11-01-2025. We kindly request that you do not send applications by any means other than via our website.

At Vattenfall we are convinced that diversity contributes to build a more profitable and attractive company and we strive to be a good role model regarding diversity. Vattenfall works actively for all employees to have the same opportunities and rights regardless of gender, ethnicity, age, transgender identity or expression, religion or other belief, disability or sexual orientation. Click here for further information.

The security of Vattenfall and its employees is essential. For that reason, a pre-employment screening will be part of your recruitment process. The screening is based on the role you will fulfill within Vattenfall.

Since Vattenfall is a part of the Swedish critical infrastructure, many of our services are security classed. If this position is security classed the final candidates might be subjected to a security vetting process, according to the Swedish legislation.

We look forward to receiving your application!