Meeting the Customer Specialist | Cooking & Eating

Company Description

In Älmhult, Sweden you can. Älmhult is home to IKEA of Sweden, where the IKEA range is developed and made available to stores and customers all over the world. We are here to offer a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible will be able to afford them. That is our promise, and we do this every day with great passion and energy.

Right now, we are looking for a Meeting the Customer Specialist for our Range Area (RA) Cooking & Eating.

RA Cooking and Eating (HFB14&15) stands for 20% of IKEA’s home furnishing quantities. We are one of the important contributors to driving traffic to IKEA and enabling the many people to access an affordable refresh in their homes. In our RA we are a diverse group of down-to-earth, straightforward people with a passion for home furnishing. We come from all over the world, but we share an inspiring vision: “to create a better everyday life for the many people”. Everything we do is based on a spirit of togetherness and enthusiasm, and now we are looking for someone who share our positive attitude and values.

Job Description

In this role, you ensure that the sales-related requirements for a successful meeting with the customer are incorporated within the development of a defined business for both NEWs and running range.

Your main responsibilities include:

• Lead the sales contribution and Selling requirements for new and improve range development into the development/project teams
• Responsible for market input to secure the Selling requirements (Meeting with our customers) for the defined business.
• Responsible for the content of the Selling requirements including easy buying easy selling, pricing, business cases.
• Responsible for value-based pricing for the respective product category in defined business
• Responsible for competitive monitoring and the follow-up of pricing KPIs
• Responsible to define the needs and requirements for supporting tools in order to support the buying process.
• Contribute to the development of Range and product communication by identifying the need and setting the requirements for an easy buying and selling process
• Contribute to the yearly Commercial activation plan by identifying the sale steering potentials
• Responsible for Range and product knowledge content related to easy buying and selling to retail partners
• Secure that the selling requirements of the IKEA retail system are met within defined range offer

This role reports to the RA Commercial Manager and belongs to the commercial function within the RA.

Qualifications

• You have passion for business and entrepreneurial spirit for creating company growth and great customer experience.
• Capability to focus on a defined business area while maintaining a holistic perspective of cross business needs, opportunities and the areas impact on total IKEA.
• You are a great team player and have capability to influence stakeholders in order achieve the common goal
• Capability to bring data, information, and knowledge to understanding and transform it into insights within the scope of the assignment
• Good knowledge in the market and competitor landscape of the Home Furnishing Business that you are accountable for
• High knowledge in Commercial processes and the year cycle
• High knowledge and experience of the retail environment, OMNI channel experience and how the offer meets the customer in different touch points.
• Good knowledge in conversion drivers in the different touchpoints in the Home Furnishing Business that you are accountable for
• Fluent in English, both spoken and written.

Additional information

Are you ready to make the world a little better, together? We want to hear from you!

We are looking forward to receiving your CV in English, latest by 6 February 2025.

This is a full-time role based in Älmhult, Sweden. We work in a hybrid setup, where we spend the majority of the week in office.

If you like to know more about the position please reach out to the hiring manager Frida Sjöfors <frida.sjofors@inter.ikea.com> or If you have any questions regarding the recruitment process, please contact the recruiter Bence Denes <bence.denes@inter.ikea.com>