Customer Service Representative

Northvolt has an exciting job offer for a customer service representative. In joining us you will play an important part from the very start in developing a new generation of large-scale European battery factories. Northvolt will play an important role in the transformation to a carbon-free society, and this is your opportunity to take part in leading those efforts.

Key responsibilities include but are not limited to:

• Partake in preparations, planning, co-ordination and execution customer shipments.
• Be the link between Northvolt partners (transport, customers...)
• In co-operation with the LSP, oversee the long-haul and short-haul transportation across all modalities (air, sea, road, rail) for both in-gauge and out-of-gauge cargo.
• Lead the co-ordination of the customer shipment between internal Northvolt departments such as outbound logistics, quality, production planning, transport planning.
• Take part in developing and enhancing operational procedures within the customer service scope.
• Participate in structured and unstructured communication to ensure clarity around next steps and ultimate goals. Follow-up these with stakeholders and against timelines.
• Continuously improve overall customer service processes.
• 3PL operational management.
• WH implementation.
• small size logistics projects.

Requirements:

• Minimum of 3 years experience within Logistics operations.
• Strong time management skills with the ability to maintain workflow while switching quickly between tasks, languages, cultures and time-zones.
• Excellent oral and written communication skills in English with the ability to prepare and deliver concise understandable information to co-workers, contractors and other stakeholders.
• Problem-solving, entrepreneurial attitude thriving in a dynamic environment where no day is like the other.
• IT literacy, predominantly in Microsoft Office.
• Self-motivated and finding it easy to establish new relationships.
• Worked in a multi-cultural environment.

Apply with CV in English or your complete LinkedIn profile.

Full time employment, fixed salary.

Planned starting date is ASAP.