Customer Support Engineer

The Customer Support Engineer will be responsible for meeting business objectives by developing practical and innovative ways to identify and meet goals, coordinating with cross-functional teams and driving closure on customer issues raised on Smallworld products

Responsible for addressing customer issues and concerns with Smallworld applications

Smallworld, Physical Network Inventory, Network Inventory Gateway, Electric Office, Electric Office Web, Gas Office, Magik

• 5+ years of experience with Smallworld PNI, Core SW4, SW5, EO, GDO, GTO, GSS, GSA, DM, MES, NRM, K8 software development.
• 5+ years of experience with magik, Java, VMDS & Oracle Database
• SQL, shell scripting, ability to read and interpret logs & debug files
• Installation of Operating system patches and other 3rd Party Software such as ONA, Data Center Management,etc.
• System configuration and hands-on experience with the installation of Smallworld suite of products.
• Must have experience in picking up and installing fixes on live customer systems
• Proven track record of problem analysis, identification and resolution
• Strong troubleshooting & debugging skills
• Good communication skills (verbal and written)
• MS Office applications (Word, PowerPoint, Excel) and MS Outlook competency
• Object-Oriented programming techniques, Oracle, and/or system administration are a plus