Service Engineer

Assignment Description – Service Reliability Engineer

We are currently seeking a skilled and proactive Service Reliability Engineer (SRE) to strengthen an operational engineering team working with always-on digital services. This role is crucial in ensuring high service availability and operational excellence across a 24/7 service landscape.

About the Role:

As an SRE, you will be responsible for maintaining and optimizing the operational support structure, including processes and incident response workflows. You will work closely with DevOps teams that own their services end-to-end and will be instrumental in helping them manage operational responsibilities throughout the service lifecycle.

The role includes participation in an on-call rotation approximately every 5–6 weeks, where you will handle incidents and ensure swift recovery while maintaining service quality.

Key Responsibilities:

• Drive and maintain incident, problem, and event management processes in alignment with ITIL standards
• Provide operational support to cross-functional DevOps teams
• Contribute to service resilience and uptime through continuous improvements
• Proactively identify issues and drive long-term solutions
• Collaborate across teams to share knowledge and streamline reliability processes
• Work with monitoring tools to ensure visibility and rapid incident detection
• Help define and implement best practices in operations, automation, and observability

Who You Are:

You are a collaborative and analytical problem solver who thrives in a fast-paced and ever-changing environment. You take pride in your work, take ownership of challenges, and enjoy working closely with others. Flexibility, curiosity, and a strong sense of responsibility are key attributes in this role.

Requirements:

• Hands-on experience with 24/7 service operations or mission-critical environments
• Solid knowledge and application of ITIL processes (especially incident, problem, and event management)
• Previous customer support or operational service experience
• Strong English communication skills, both spoken and written

Preferred Qualifications:

• Familiarity with cloud platforms (AWS or equivalent)
• Experience with agile ways of working and frameworks such as SAFe
• Scripting and automation experience (e.g., Python, Bash, PowerShell)
• Knowledge of monitoring and observability tools such as AWS CloudWatch, Grafana, or Datadog

Tech Environment:

You’ll be working in a highly collaborative, DevSecOps-driven organization that embraces modern cloud technology, CI/CD pipelines, and agile principles. The team values autonomy, responsibility, and continuous learning. Developers can choose their own OS (Linux or Windows), and tools such as IntelliJ, Jira, Slack, Confluence, and Teams are part of the everyday workflow.

If you're passionate about building reliable systems, thrive on supporting modern software delivery, and enjoy being part of a forward-thinking team, this is a great opportunity to make a tangible impact in a global service environment.

About Rasulson Consulting

Rasulson Consulting is a specialized staffing and recruitment firm focused on the IT sector. We collaborate with leading tech companies and innovative startups to provide exciting career opportunities for individuals passionate about digital development. With our deep technical expertise and extensive network, we efficiently match the right talents with the right assignments. At Rasulson Consulting, you’ll receive personalized guidance, regular feedback, and the chance to take the next step in your IT career.