Strategic/Key Account Manager

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The Key Account Manager, will take full ownership of a portfolio of high-value merchants. The goal will be to drive revenue growth, strengthen partnerships, and ensure best-in-class service delivery. The KAM will act as a strategic advisor, helping merchants leverage Avardas payment solutions to achieve their business goals.

Key Responsibilities:

• Manage and grow a portfolio of strategic merchant accounts across multiple markets.


• Act as the main point of contact for day-to-day operational and strategic matters.


• Drive account growth through upselling, cross-selling, and collaborative business planning.


• Analyze account performance (conversion rates, payment method usage, etc.) and recommend improvements.


• Coordinate internal teams (Product, Risk, Support) to ensure merchants receive seamless service.


• Lead quarterly business reviews (QBRs) and present account insights and KPIs.


• Monitor market and merchant trends to identify opportunities for innovation or product enhancement.


• Handle contract renewals and support negotiation processes.

Qualifications and previous experience:

• Excellent sales, communication, presentation and relationship skills.


• Comfortable working with data and KPIs to drive insights and decisions.


• Proactive, solution-oriented mindset with a high level of ownership.


• Proven track record of driving account growth, improving retention, and exceeding commercial targets.


• Solid understanding of payment flows, checkout optimization, and digital commerce.


• Excellent sales, communication, presentation and relationship skills.


• Great knowledge of payments and within e-commerce is a plus.


• Excellent in communication and collaboration with external and internal stakeholders.


• Excellent in Swedish and English.