Digital Solution Manager

The Digital Solutions Manager is responsible for driving the development, governance, and execution of digital solution strategies across the organization. This role plays a pivotal part in defining new digital offerings, establishing commercial models, and ensuring successful market adoption through field testing and customer trials. The manager will lead cross-functional collaboration to align digital initiatives with business priorities and customer needs, ensuring a robust roadmap for 2026 and beyond.

Accountable for:

• Solution Roadmapping: Develop and maintain the Digital Solutions Roadmap for 2026 and beyond, aligning with business goals and regional priorities.

• Offering Model Definition: Define and refine new digital offering models that meet evolving customer and market demands.

• Commercial Strategy: Develop commercial models and articulate clear value propositions to support monetization and customer engagement.

• Field Testing & Trials: Lead field testing and customer trial projects to validate solutions and gather actionable feedback.

• Business Analytics: Leverage analytics to inform decision-making, track performance, and identify opportunities for optimization.

• Go-to-Market Strategy: Craft and execute go-to-market strategies, including customer presentations and sales enablement tools.

• Stakeholder Alignment: Collaborate with Global Product Managers (GPMs) and regional teams to ensure alignment with 2025 priorities and strategic goals.

Objectives & Measurement

Key Responsibilities and Specific Accountabilities:

Operational

• Lead the implementation of the Digital Solutions Roadmap, ensuring alignment with business goals and regional priorities.
• Define and launch a new digital offering model with measurable commercial impact
• Drive successful field testing and customer trials to validate digital solutions and accelerate time-to-market.
• Establish a governance model and transition digital initiatives into business-as-usual (BAU) operations
• Improve customer satisfaction and Net Promoter Score (NPS) for digital solutions and services.

People

• Collaborate with Global Product Managers (GPMs), Digital Leaders, and Transformation Program owners to ensure alignment and delivery of digital initiatives.
• Act as the primary liaison for regional stakeholders, ensuring their needs are reflected in digital solution development and adoption.
• Provide regular updates and insights to senior leadership on progress, risks, and opportunities within the digital portfolio.
• Foster a collaborative, cross-functional team environment that supports innovation and continuous improvement.

Compliance & Accreditation

• Ensure all digital solutions comply with internal governance standards and external regulatory requirements.
• Support audit readiness and documentation for digital product lifecycle and data handling practices.

Safety and Environment

• Champion a safety-first mindset in all digital solution development and deployment activities.
• Ensure digital tools and platforms support and enhance safety compliance and environmental stewardship.
• Integrate risk assessment and mitigation strategies into digital project planning and execution.
• Promote sustainable digital practices that align with environmental targets and corporate responsibility goals.

Job Knowledge / Education and Qualifications

• Bachelor's degree in Engineering, preferably Metallurgical or Chemical.

• 5+ years of experience at industrial process facilities.

• Strong background working with industrial process equipment, including design, troubleshooting, and optimization.
• Experience in Product or Technical Management, driving improvements to products and services
• In-depth knowledge of project management frameworks such as Agile, Lean, or Six Sigma.
• Excellent leadership and team management skills.

• Strong analytical and problem-solving abilities.

• Ability to effectively communicate and engage with stakeholders at all levels.

• Familiarity with industry trends and best practices in transformation and innovation.

Core Competencies

To perform the job successfully, an individual should demonstrate the following competencies.

Product Stewardship - Guides activities that support and grow digital products, balancing internal and external stakeholder expectations, budget constraints, timelines, and practical implementation.

Customer Insights - Conducts formal and informal Voice of Customer (VoC) activities to gather market sentiment and feedback; synthesizes insights to inform product development and strategic direction; monitors evolving market needs and competitive landscape.

Problem Solving - Identifies and resolves challenges promptly and effectively. Gathers and analyzes information adeptly to develop alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.

Business Acumen - Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals; knows the competition; is aware of how strategies and tactics work in the marketplace.

Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.

Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.

Interpersonal Skills - Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things. 

Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.