Associate IT Engineer

About Etraveli Group

Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and serve exclusively Booking.com with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights and TUI.

Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 3000 passionate professionals is what makes us the industry’s tech wonder and the best in the world at what we do. Our major offices are in Sweden (HQ), Greece, India, Canada, Poland and Uruguay.

Who You Are

We're excited to be expanding our team and are looking for two Associate IT Engineers, one based in our Uppsala office and another in our Stockholm office. This is a broad and impactful role where you'll be instrumental in ensuring our colleagues have seamless technological support, keeping our fast-paced operations running smoothly. You'll be the go-to person for all IT-related matters, offering both proactive maintenance and swift problem-solving.

Your key responsibilities will include:

• Maintain all office IT equipment (computers Win11/MAC, printers, scanners, and mobile devices both Android and iOS)
• Keep meeting room equipment functional at all times (PC, TV, camera, microphone & other equipment)
• Provide first and second level support and training to end users
• Monitor requests on our ticketing system (Jira) and resolving in a timely manner
• Set up laptops and mobile devices
• Install and configure software and computer systems
• Manage IT asset equipment
• Troubleshoot and resolve issues with software or hardware
• Establish accounts for new users and assisting with password or login problems
• Maintain procedures and reports that provide technical support to the entire organization.

Requirements

In this role you are a problem solver and you know that a customer-oriented and patient approach is the way to go.

• Relevant education within Information Technology
• Working experience of IT operating systems (Windows, MacOS) in a support role
• Knowledge of Windows Server, Active Directory, DNS, DHCP
• Familiarity with G Suite administration
• MS Office knowledge
• Basic networking skills
• Very good command of the Swedish and English language.
• Strong problemsolving skills
• Customer oriented

Meritorious but not necessary is basic scripting knowledge in Windows PowerShell and/or Batch.

Benefits

When working at Etraveli Group you will always feel that you are trusted and that you can rely on others to help you. To work together as a team and feel that you are challenged in a way that helps you evolve within your profession. You will have awesome colleagues together with whom you will solve complex problems in a fast-moving business. But not just that.

What else do we offer?

• Offices located in Central Uppsala and Central Stockholm, just a stone's throw away from public transport and lunch restaurants.
• Conferences – We believe in personal development and continuous education. We continuously organize internal trainings and workshops so that we can learn from each other.
• Healthcare allowance – Each employee receives a maximum allowable amount each year according to the Swedish Tax Agency to spend on health-promoting activities such as a gym card, massage etc.
• Pension and health insurance – Through partners we offer a comprehensive pension and health insurance so that you can get help quickly in case of an accident.
• Hackaton and Dev week – We believe in fostering creativity and testing new things. Therefore, we have recurring Hackaton and Dev weeks where the teams decide what they want to work on.
• To kick the day off just right, we serve breakfast at the office every morning.

A Note on Our Hiring Timeline:

Please be aware that our team will start screening CVs and reaching out to candidates during the second week of August, when everyone is back from summer vacation. We appreciate your patience and look forward to connecting then!

As part of this recruitment process, we will be conducting background checks. You will be able to read more information and give your consent to this process in the application form.

At Etraveli Group we value diversity; we pride ourselves on being a company represented by people of all different backgrounds. During hiring, we are committed to ensure equality and promote diversity in the workplace at every selection stage. As such, we provide the same opportunities for all candidates regardless of race, religion or belief, gender, nationality, ethnicity, sexual orientation, age, marital status, disability, or any other characteristic protected under any anti-discrimination law or regulation.