Team Lead, Licensing

Rippling is seeking a Team Lead, Licensing to provide services to a customer. You will play an integral part in ensuring the timely and accurate processing of licensure applications across the healthcare provider spectrum. This is a fully remote role and will report to the Senior Lead of Licensing.

What you’ll do:

●Lead and mentor a team of licensing analysts, overseeing daily task execution and quality assurance, manage the teams completion and submission of applications for licensure across the country

●Maintain documentation and reporting regarding licensure applications in process

●Develop and maintain SOPs and training materials to ensure consistency and compliance

●Retain records related to completed applications for licensure

● Interact professionally with customers and state healthcare representatives to provide appropriate and timely response to inquiries and concerns regarding licensure applications

● Support onboarding and training for new hires and serve as a go-to resource for internal licensing knowledge

● Collaborate with leadership and teammates on process improvement

● Obtain and/or enter information in a timely and efficient manner

● Lead and/or actively participate in client and departmental meetings

What you’ll need:

● 3+ years of healthcare operations required, licensing experience strongly preferred

● 1+ years of leadership / people management experience

● Subject matter expertise on licensing requirements across states

● Professional written and verbal communication skills

● Highly organized with with effective time management skills

● Ability to prioritize throughout the day as workflow changes

● Experience in hospital privileging a plus