Regional Business Systems Support Specialist - Europe

Regional Business Systems Support Specialist - Europe

Are you passionate about systems, data, and helping teams succeed? Do you enjoy working in the details, supporting others, and driving improvements through technology?

We’re looking for a Regional Business Systems Support Specialist to support the Water Solutions Services (WSS) business across Europe, with a focus on our dewatering, rental, and service operations. You’ll be the go-to person for helping teams use our business systems for instance, Salesforce, ServiceMax and Microsoft Dynamics — more effectively to support sales, service, and operations.

In this role, you’ll work closely with local and regional sales and service teams to provide system training, first-line support, and project involvement. You’ll also play a key role in ensuring data quality, driving business systems adoption, and enabling better decision-making through accurate reporting and insights.

This is a hands-on role — perfect for someone who loves systems, is naturally organized, enjoys solving problems, and wants to make a real impact in how we work across countries in Europe.

Responsibilities

· Support day-to-day users of Salesforce, ServiceMax, and Dynamics across multiple European countries

· Deliver training and onboarding for new users, especially sales leaders and rental/service teams

· Help teams work smarter with CRM — follow up on leads, monitor pipelines, and support proactive sales

· Ensure data accuracy and help clean up and maintain high-quality data across platforms

· Assist in project rollouts of CRM/SMS/ERP tools in new countries or functions

· Build reports and dashboards that provide clear business insights to support sales and service

· Act as a super user and first point of contact for system-related questions

· Collaborate across countries and functions to ensure we’re aligned and working efficiently

Who You Are

· You enjoy working with systems and data — and you’re not afraid to get into the details

· You’re structured, organized, and like having things done right

· You’re a great communicator across borders and cultures

· You’re happy supporting others — and you’re patient when explaining how systems work

· You care about the business, not just the tools — you want to help drive real results

Your Background

· Experience working with CRM or ERP platforms like Salesforce, ServiceMax, or Microsoft Dynamics. Experience from Power BI is a plus.

· Understanding of sales, service, or rental operations — ideally in industrial or technical settings. Knowing Xylems product portfolio is a plus.

· Strong project coordination or administrative experience related to business systems

· Excellent communication skills in English; other European languages are a plus

· Comfortable analyzing data, building reports, and working with users at different levels

· Prior experience in an internal sales/service support, business analyst, or “super user” role is a strong plus