Service Coordinator

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

As a Service Coordinator at ABB Marine & Ports, you will play a vital role in delivering world-class service to our customers. In this position, you’ll be at the center of the action—planning and coordinating resources, spare parts, and logistics to make sure every service order and on-site job runs smoothly, from the very first request all the way through to invoicing and cash collection.

Reporting to the Ports Service Manager, you’ll be the go-to person for our customers throughout the service process. With your ability to keep things running seamlessly and your focus on quality and safety, you’ll help us not only meet but exceed customer expectations while ensuring compliance with Health, Safety & Environment standards.

Your role and your responsibility

• Handling new orders from order received to successful delivery and invoicing and full responsibility over project budget.
• Working close to both sales and engineers to assure successful deliveries of more complex projects.
• Building sustainable customer and supplier relationships to ensure client growth, satisfaction and retention and utilizing feedback to drive development of processes and practice.
• Regularly reviewing the scope of work to ensure that all parties fulfill their contractual obligations, particularly regarding claims and changes.
• Managing all required reporting and documentation and overseeing the timely registration of necessary data in the system.
• Working with other ABB units as well as with end customers to harmonize service activities, deliver quality to customers and maximize service sales.

Qualifications for the Role

• Bachelor’s degree (or above) in engineering is preferred.
• Since you will work in a global company, you need to master Swedish and English in both speech and writing.
• Having customer centric mindset, teamwork spirit and striving for excellence skills required.
• Comfortable with close customer communication.
• Driven person able to work independently and taking own initiatives.
• Driven person with good initiative and a strong will to learn new things and grow.

More about ABB

ABB’s business for crane systems assists ports and shipping companies to transfer containers in a reliable, quick and cost-efficient way. Marine & Ports is specialized in advanced automation and information systems for motion control of all types of container cranes. We are the leading supplier of crane systems and are active worldwide.

Recruiting Manager Davide Erba, +4621-32 46 81 will answer your questions about the position. Union representatives - Sveriges Ingenjörer: Johan Halling, +46 724 612 517, Unionen: Pär Ångbäck, +4670-636 07 04, Ledarna: Olof Kvensler, +4670-588 91 52. All other questions can be directed to Talent Partner Irma Leijon, +46 724 61 23 14.

We look forward to reading your application in PDF format. Last day to apply is October 7. The interview process is ongoing, apply now to secure your spot in the recruitment process. Please note that to be eligible for employment at ABB Sweden, you will need to pass our pre-employment screening steps. This includes a reference check, a drug test, and could also include an extended background check.

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.