Customer Relations Agent

Role Description

We’re looking for a Customer Relations Agent to be the friendly, reliable face of Amuse, supporting our users and helping independent artists thrive. This role is perfect for someone who is empathetic, proactive, communicative, has a sharp eye for detail, and always ready to go the extra mile.

You’ll be the main point of contact for our users, providing thoughtful support and smart solutions that make them feel heard and valued. Whether working independently or with the team, you’ll take pride in shaping our users’ experience and making a real difference every day.

Beyond answering tickets, you’ll help keep things running smoothly by updating metadata on live releases, supporting internal workflows, and improving processes, while playing an important part in helping independent artists share their music with the world.   

Responsibilities:

• Provide exceptional support to our artists by managing and responding to Intercom tickets
• Update metadata, artwork, and other details on live releases to ensure accuracy
• Assist with team processes and internal workflows to keep operations running smoothly
• Monitor and ensure Service Level Agreements (SLAs) are consistently met
• Communicate with digital stores regarding processes, updates, or issues as needed
• Create and maintain macros, help desk articles, and other documentation to improve support efficiency

Qualities and skills you possess:

• You’re organized and efficient, handling multiple tasks with ease and keeping everything on track
• You enjoy working independently as well as with others and thrive as a collaborative team player
• You take pride in your work, staying professional and reliable while delivering high-quality results
• You’re proficient in English, both written and spoken
• Experience with Intercom or similar customer support platforms is a nice-to-have
• If you also love music, that’s a plus!

Practical information:

• Scope: Full-time and Permanent
• Team: Customer Relations
• Reports to: Head of Customer Relations - Marcos Fuentes
• Location: Stockholm (not flexible)

If this description resonates with you, we hope that you will apply to this role as we'll interview candidates continuously until we find our match. We encourage you to apply even if you do not match the description perfectly, as you may have other relevant experiences.