Engineering Manager – AI Voice

Join Telavox as an Engineering Manager – AI Voice

Are you a strategic engineering leader who thrives on building innovative AI products? At Telavox, we are transforming Unified Communications as a Service (UCaaS) across Europe and investing heavily in AI. We are looking for an Engineering Manager to lead our AI Voice Agent team and help deliver seamless, automated, high-quality customer interactions for Operators and small-to-medium businesses (SoHo/SME). 

This role will be based either at our new HQ in Malmö or in Stockholm. We combine the reliability of telecom with the agility of SaaS, and we’re growing fast across Europe. Our Engineering Managers do more than oversee code; they define technical strategy, shape architecture, mentor teams, and ensure solutions deliver measurable business impact. 

About the job 

As Engineering Manager for AI Voice, you will own the technical roadmap and delivery of our AI Voice Agent product. You will ensure the platform is scalable, reliable, and capable of supporting both internal and Operator-facing deployments. Working closely with Product, UX, and Commercial teams, you will translate business needs into technical solutions while leading, coaching, and scaling a high-performing engineering team.

Your day-to-day work may include:

• Defining and executing the technical strategy and roadmap for AI Voice Agents, focusing on high-quality automated interactions

• Overseeing platform architecture to ensure scalability, reliability, and cost-efficiency

• Proactively identifying technical risks and driving innovation to integrate continuously evolving AI technologies

• Establishing DevOps best practices, including automated testing, deployment pipelines, and performance monitoring

• Collaborating on data strategy for training, evaluation, and continuous improvement of AI Voice performance

• Managing, mentoring, and growing a team of engineers across Fullstack, DevOps/SRE, Voice AI, and prompt engineering

• Ensuring efficient sprint execution and timely delivery of features, including self-service MVPs

• Aligning technical efforts with product, UX, and commercial priorities, and designing AI Voice Agents for wholesalability

About you

You are a hands-on, strategic engineering leader who thrives on building scalable, high-quality AI products. You can translate complex technical challenges into actionable plans, mentor engineers, and align teams around shared goals

Key skills and experience we’re looking for:

• 5+ years leading software or AI/ML engineering teams, including hiring, performance management, and career development

• Strong system architecture experience building high-scale, highly available services

• Proficiency in software engineering best practices, including Java programming and API design

• Exceptional communication skills and ability to translate technical concepts into business strategy

• Experience with cloud infrastructure, containerization, and DevOps practices

• Deep AI/ML expertise, including NLP, STT/TTS, and Conversational AI (preferred)

• Familiarity with UCaaS, telephony protocols (SIP, WebRTC), B2B/Operator solutions, and ethical AI practices is a plus

You are proactive, structured, and ready to lead a team that turns AI innovation into impactful, real-world solutions for Telavox and its customers.

Join us at Telavox 

Since Telavox's journey started in 2002, we have strengthened our position as the leading forward-thinking communication platform for businesses. As a digital mobile operator, we develop and own our all-in-one communication platform, which integrates telephony, PBX, messaging, meetings, and contact centers, giving businesses a smarter way to connect. Today, we’re a thriving company with 1.9 billion SEK in revenue and 500+ Telavoxers across nine countries. We embrace AI and automation to push the boundaries of business communication. We offer flexible work options and adaptable hours, giving you the freedom to balance life and career while staying connected to our vibrant Telavox culture.

How to apply!

At Telavox, we don't focus on fitting in; we focus on making room for everyone. We’re always on the lookout for great talent, so applications are reviewed continuously. If you're ready to be part of an innovative, AI-driven telecom company, apply today with your CV and cover letter in English. 

For any questions, feel free to reach out to Talent Acquisition Partner Ami Faraguna at ann-marie.faraguna@telavox.com

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