International Technical Support

Company Description

Bosch Thermoteknik AB in Tranås develops, manufactures and sells heat pumps for the European market. We are approximately 700 employees and from part of the large Bosch Group, which consists of approximately 409,000 employees worldwide.

We work with sustainable simplification of everyday life where the focus is on the environment, innovation and development. In Tranås there is a production unit and a competence and development center. The heat pumps we manufacture draw energy from different sources - the mountain, the water, or the air. We work to constantly be at the forefront and contribute to sustainable energy and a better environment with the goal of creating a simplified everyday life for our customers. In short, we create technology that is "Invented for life".

Job Description

Are you interested in significantly advancing and supporting electrification at Bosch Home Comfort Group? Perhaps you are already familiar with heat pumps, ventilation units, control technology and system solutions with hydraulic superstructures? Or you just want to turn the page of your professional career and try out something new? Then join our team.

Your tasks & responsibilities

• You will have daily contact with both Bosch colleagues from other departments and internal customers, to provide technical support for Bosch Electric Solutions’ portfolio with special emphasis on heat pumps.
• The basis for your work will be market requests coming into our internal ticketing system; tracking progress, finding answers and communicating continuously with the customer along the way.
• Your main focus will be North region/markets, and the Liquid/Water and Exhaust/Air heat pump technologies.
• You will take responsibility for analysing technical problems in depth (root cause analysis), in close collaboration with various engineering functions, quality, lifecycle management etc.
• For more critical topics, you will take the lead in defining field containment actions. You will also monitor the implementation of corrective actions.
• You will contribute with feeding our technical knowledge database with content, as well as sharing updates with the regional technical support teams in regular info sessions.
• You may support with market product trainings and maintaining training rooms; monitoring installation of new appliances (done by ext. contractors) and overall improve training facilities in various ways.
• You may also be involved in testing SW update concepts/tools for our appliances, as well as carrying out other tests when needed for solving open support inquiries.

Qualifications

Required skills

• Education: Degree in an engineering field, alternatively comparable professional experience.
• Language: Fluent in written and spoken English.
• You love problems (and to solve them)!
• You are: Structured and organised, with good coordination skills.
• Above this, you have throughout your life proven to be: Improvement-oriented, highly responsible and proactive.

Preferred skills

One or more of the preferred skills below will be considered meritorious.

• Language: Fluent in written and spoken Swedish.
• Previous experience:
• Engineering function/field; technical development (hardware or software) or lifecycle, quality, or project management.
• Customer-focused area/interfaces/environments; Sales, After Sales/Service, marketing, product management etc.
• Familiarity of agile-style work environments and corresponding tools/platforms, such as Kanban boards in Jira.
• SAP experience.
• Familiarity/personal interest of working in a cross-functional, international environment.
• Relevant professional communication experience is also a plus; both more formal, written communication or “team-internal collaborative style” (such as conducting and moderating regular meetings).
• You have some sort of previous experience involving technical writing/documentation.
• Practical experience of heat pumps or refrigeration technology; either from conducting tests or from other practical work, service or maintenance procedures of a heat pump.

Additional Information

At Bosch, we care for you, our business, and our environment. Our promise to our associates is rock-solid. We grow together into countless roles, positions, and opportunities and we are interested in developing the “whole” you, not just the “9 to 5” you, because life is all about balance.

At Bosch, we celebrate you. Our people are what make us remarkable. Therefore we recognize your contribution with competitive salary packages, collective agreements with unions, occupational pension, and other attractive benefits, such as wellness contribution, smart work, flexible working hours, Gym & Yoga classes at site. Let’s not forget the sincere “thank you” for our employees’ contribution. Our success is your success. Let’s celebrate together.

At Bosch we understand that everyone has their own focus in life, whether it is about new professional challenges, training, and development, or more time for family, friends, and hobbies, whatever your goals are we are flexible. Let ‘s strike a balance.

At Bosch, we believe everyone is different and that is what we love. Get inspired by a cooperative, open, respectful, and trustworthy workplace where you can be yourself and be enriched by the perspectives of our community around the globe.

Join us and feel the difference. #LikeABosch