Senior Manager, Global Service Contracts – Gothenburg

We are looking for a senior and business-driven Service Contracts Manager / Service Owner for a global consulting assignment within service strategy and aftersales. The assignment has an international scope and involves overall responsibility for the development, governance, and profitability of service contracts across multiple markets.

In this role, you will hold a central position, driving and further developing the service contract offering in close collaboration with regional market organizations and global functions within areas such as quality, reliability, and technology. You will work both strategically and operationally to increase penetration, quality, and business value within the service contract portfolio.

Responsibilities

• Develop, package, and drive the global rollout of service contracts across multiple markets

• Support regional service organizations in growing service contracts, including pricing models and calculations

• Develop and deliver training related to service contracts, with a focus on business value and value creation

• Lead the development, maintenance, and governance of technical pricing models in collaboration with cross-functional teams

• Own and continuously improve technical price calculators per market and vehicle type

• Convert calculation outputs into repair matrices and ensure correct distribution to relevant markets

• Own and continuously update the global service contract coverage list

• Follow up, analyze, and report on the service contract portfolio regarding risk, budget deviations, and forecasts

• Act as super user and first-line support for relevant business and analytics tools

• Collect and analyze market and competitor insights to support the development of service offerings

• Represent the organization in global collaborations related to service contracts

Required Profile

• 5–10 years of relevant senior experience within service management, service contracts, aftersales, or commercial operations

• Good knowledge of the service business within commercial vehicles, automotive, or industrial sectors

• Experience in reliability engineering, including analysis of failure rates and cost drivers

• Strong analytical skills and experience working with complex data

• Strong commercial awareness and business drive

• Excellent communication skills in international and cross-functional environments

• Fluency in spoken and written English

• University degree in engineering, business, or equivalent professional experience

Meritorious Systems Experience

• Impact

• Business Objects

• CQ-Online

• UCHP

Assignment Details Location: Gothenburg, Sweden Workload: 100%, on-site Assignment period: February 2026 – August 2027

This is a long-term and strategic assignment for someone who wants to influence the global service business and work in a complex, international environment with high pace and significant responsibility

Sway Sourcing is an innovative recruitment partner specializing in matching the right talent with the right company—quickly and efficiently. Our primary focus lies in Finance, Administration, HR, Marketing, and IT, but we also have the broad expertise and flexibility required to deliver tailored recruitment solutions across all industries.

Although we are a relatively new player, we have already gained the trust of many of Sweden's largest companies and operate both nationally and internationally. With bases in Sweden and Spain, we offer a unique combination of local expertise and global reach. Our strong network and deep industry insights make us the obvious partner for companies looking to stay ahead in their recruitment efforts.