Operations Lead - Debt Collection

We are looking for a

Operations Lead – Debt Collection

(unlimited, full-time) Join our team at our location in Varberg!

Riverty is at the forefront of fintech innovation, revolutionizing the debt collection industry. Our cutting-edge financial solutions and human-centric approach set us apart in the market. We are seeking a dynamic and dedicated Debt Collection Operations Lead to join our forward-thinking team and drive operational excellence.

Key Responsibilities:

• Strategic Goal Setting: Translate Riverty’s business strategy into specific, understandable, achievable goals, and ensuring expectations are concrete and relevant for the debt collection team.
• Operational Leadership: Lead and allocate daily operational tasks through effective prioritization and staffing, staying close to the team to support performance, remove obstacles, and create structure and focus.
• Inspiration and Motivation: Inspire and motivate the team by building a high-trust culture that supports development, engagement, and accountability, while reinforcing desired behaviors and progress.
• Recruitment: Recruit new employees when needed.
• Communication and Collaboration: Serve as a crucial link between the team and other management functions, translating decisions into concrete actions and ensuring effective collaboration.
• Quality Assurance: Ensure operational tasks adhere to high quality standards through structured follow-ups, quality controls, and coaching based on performance and quality insights.
• Best Practices Implementation: Identify and implement best practices that enhance customer satisfaction and operational efficiency and promote the digitalization of human-to-human touchpoints.
• Performance Management: Proactively manage team and individual performance, setting clear performance objectives, and providing frequent, direct, and constructive feedback to ensure continuous improvement.
• Problem Solving: Effectively address challenges and resolve issues arising in daily operations.
• Team Engagement: Proactively engage and retain team members, identifying training needs and facilitating professional development supported by HR.

Who are you?

• A confident and mature leader who can motivate, guide, and hold a diverse team accountable, adapting your leadership style to different individuals and situations.
• You communicate clearly and professionally, build trust-based relationships, and handle both everyday dialogue and challenging conversations with clarity and respect.
• High attention to detail and commitment to quality.
• Proficiency in using digital tools and promoting digitalization.
• Strong problem-solving skills and ability to handle operational challenges effectively.
• Experience in performance management and employee development.
• Fluency in Swedish and English

Interested?

Submit your application right away! Join Riverty and contribute to our vision of being the most human-centric FinTech. We look forward to welcoming a new leader to our team!