Technical Customer Project Manager (TCPM)

Join Us as a Technical Customer Project Manager (TCPM)

We’re looking for a technically driven, customer-focused project leader who thrives at the intersection of engineering, service delivery, and client success. As a Technical Customer Project Manager (TCPM), you will play a key role in delivering our business-critical monitoring and OSS solutions, ensuring they are implemented, optimized, and ready for operation in our customers’ environments.

This role blends hands-on technical work, project management, and customer communication — perfect for someone who enjoys variety, ownership, and impact.

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What You Will Do

Technical Delivery & Support

· Resolve incidents and service requests according to SLAs.

· Perform root-cause analysis and problem investigations.

· Execute software upgrades and system health reviews.

· Configure Polystar monitoring and OSS products, including integrations with 3rd-party tools.

· Provide regular volume measurements and support upsell insights.

· Maintain accurate customer and installation documentation.

· Apply and contribute to established best practices.

Customer & Internal Communication

· Act as the technical spokesperson for assigned customer projects.

· Lead or contribute to project kick-offs and handover meetings.

· Ensure clear, proactive communication with customers and internal teams.

· Provide status reporting and escalate issues when needed.

· Forecast resource needs to the Implementation/System Configuration Manager.

Project Governance & Planning

· Prioritize incidents based on technical criticality and customer impact.

· Plan and execute software upgrades.

· Manage project plans, milestones, and follow-ups — including cross-departmental activities.

· Coordinate acceptance testing and ensure proper change management.

· Review sales handover documentation to clarify scope and commitments.

· Produce and maintain project plans with timelines, resources, risks, and cost considerations.

Collaboration & Team Contribution

· Work closely with cross-functional teams to resolve issues and ensure customer satisfaction.

· Collaborate with TAMs on technical requirements and dimensioning.

· Support cross-border activities and knowledge sharing.

· Help the Regional Team Director with workload balancing, resource planning, and team development.

· Act as a role model and contribute to team cohesion.

Continuous Improvement

· Help refine processes, methods, and tools.

· Provide feedback to product owners and development teams on in-service performance.

· Drive improvement initiatives based on customer and product insights.

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What You Bring

You have strong working knowledge and experience in:

· Customer Project Management (CPM)

· Service Assurance Engineering (SAE/CSE)

You’re comfortable running projects independently (“one-man-show” mode) while balancing technical and project responsibilities.

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How You’ll Spend Your Time

Work Type Share

Configuration & Support 40%

Internal Work 20%

Project Management 40%

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Your Growth Path

This role is part of our Services organization, and high performers can progress toward leadership roles — the next step on the path is Regional Account Manager.

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Why You’ll Love Working With Us

You’ll join a collaborative, international team where your technical expertise and customer-centric mindset directly shape our success. You’ll have autonomy, influence, and the opportunity to make a real impact on both customer operations and internal improvements.