Senior Support Lead

Job Description:

We are looking for an experienced ServiceNow CSM Developer with strong hands-on expertise in the ServiceNow platform and the Customer Service Management (CSM) module. The role involves developing, customizing, and integrating CSM solutions to support business and customer service operations.

Key Skills & Experience:

• Strong expertise in ServiceNow
• Hands-on experience with CSM module (Case Management, Accounts, Contacts, Agent Workspace)
• Experience with REST and SOAP integrations
• Good knowledge of JavaScript, Business Rules, Client Scripts, Script Includes
• Experience with Service Portal / Customer Portal
• Understanding of SLAs, workflows, and ServiceNow best practices

Good to Have:

• ServiceNow CSA / CSM certification
• Experience with Flow Designer and IntegrationHub