Technical Sales Support Specialist

We are looking for a Technical Sales Support Specialist for a company in Västerås. Start is May, 12-month limited contract to begin with.

We are looking for a specialist to provide advanced technical product support within Robot Controllers and Robot Software for a global robotics organization. The assignment focuses on troubleshooting, case ownership, and close collaboration with internal stakeholders to ensure high-quality technical support and maximum customer uptime.

You will handle complex support cases, recommend and coordinate solutions end-to-end, and proactively communicate status and progress to internal customers. The role also includes close cooperation with R&D and cross-functional teams to escalate issues and contribute to continuous product and software improvements.

Required competence and experience:

• Experience in technical support, field service, R&D, or product/system engineering within robotics or industrial automation (typically +1 years).

• Strong knowledge of RobotWare, IRC5 and/or OmniCore controllers, troubleshooting tools, and case management systems.

• Structured, solution-oriented working style with strong problem-solving skills..

• Experience from technical customer-facing roles is considered a strong advantage.

This role requires fluency in Swedish and English, both written and spoken

This is a full-time consultant position in Västerås through Incluso. Start is in May , 12-month limited contract to begin with, with possibility of extension after that. This role is 100% onsite in Västerås.  

Please submit your CV as soon as possible since we will review the applications on an on-going basis.

For more information about this role, please contact Emma Hörnsten recruiter at Incluso.