Customer Delivery Head

Role Summary

HCLTech is hiring a Customer Delivery Head (CDH) to own end‑to‑end service delivery and P&L for a large portfolio of enterprise clients. This role is accountable for delivery excellence, financial performance, client satisfaction, and leadership of global teams across complex IT services engagements.

Key Responsibilities

• Full P&L ownership: revenue growth, margins, forecasting, and cost optimization
• Drive stable, SLA‑driven delivery with strong governance and operational rigor
• Implement strong governance models aligned to ITIL / Agile / DevOps / Managed Services frameworks
• Lead governance forums (such as SteerCo, Exec Reviews, Ops Governance) and manage escalations
• Lead transitions and transformations in run and new deliveries
• Ability to scale operations while driving cost efficiency and innovation
• Partner with Sales/Pre‑Sales on new wins, renewals, and account growth
• Build and lead senior delivery leadership teams, talent and succession management
• Ensure adherence to security, compliance, audit, and regulatory requirements

Experience & Profile

• 20+ years in IT services / digital / infrastructure services
• Prior role as DU Head / Practice Head / Large Account Delivery Leader
• Proven P&L ownership of multi‑million‑dollar portfolios
• Strong experience with global delivery models (onshore/offshore/nearshore)
• Track record in enterprise client management and large‑scale transformations

What Success Looks Like

• Consistent margin improvement and revenue growth
• High client satisfaction and contract renewals
• Stable operations with reduced escalations and risks
• Visible impact through automation, transformation, and innovation adoption
• Strong leadership bench and low critical‑talent attrition