Program Director

We are looking for Onsite Delivery Director

Below are details of the role

Role Overview

The Onsite Delivery Director is a senior leadership role responsible for managing large-scale client engagements and delivery portfolios, driving end-to-end program execution, and ensuring alignment between business objectives and technology solutions. This role requires strong expertise in global delivery management, digital transformation, supply chain/logistics programs, and executive stakeholder engagement.

Key Responsibilities

1. Delivery & Portfolio Management

• Lead and manage multi-million-dollar (or Euro) delivery portfolios across multiple programs and accounts.
• Ensure successful execution of complex, large-scale transformation initiatives across industries such as retail, telecom, logistics, and manufacturing.
• Drive delivery predictability, governance, and execution discipline through structured frameworks.
• Oversee program lifecycle management from planning to execution and closure.

2. Client & Stakeholder Engagement

• Act as the primary onsite leader and trusted advisor to client executives.
• Build and maintain strong relationships with C-suite stakeholders to align IT initiatives with business goals.
• Lead strategic discussions, risk mitigation, and issue resolution to ensure delivery success.

3. Transformation & Strategic Leadership

• Drive digital transformation initiatives, including AI, automation, and ERP/TMS implementations.
• Define and implement target operating models and delivery strategies.
• Enable business transformation through supply chain and logistics modernization.

4. Global Delivery & Team Leadership

• Lead and scale global, cross-functional delivery teams across geographies.
• Build high-performing teams, foster collaboration, and drive a culture of continuous improvement and operational excellence.
• Ensure alignment across business, technology, and vendor teams.

5. Financial & Commercial Management

• Own and manage P&L responsibilities, including revenue growth, cost optimization, and margin improvement.
• Drive commercial negotiations, contract governance, and SLA adherence.
• Identify opportunities for account growth and expansion through delivery excellence.

6. Governance, Risk & Quality Management

• Establish and enforce program governance frameworks, KPIs, and reporting structures.
• Monitor risks, proactively mitigate issues, and ensure high-quality delivery standards.
• Drive continuous improvement initiatives to enhance delivery efficiency and outcomes.

7. Domain & Technology Leadership

• Lead initiatives in:
• Supply Chain & Logistics Transformation
• Transportation Management Systems (TMS/OTM)
• ERP & enterprise integration programs
• Warehouse Management Systems (WMS)
• Provide expert guidance on enterprise architecture and integration strategies.

Required Qualifications

• 20+ years of experience in:
• Program/portfolio management
• Global delivery leadership
• Digital transformation programs
• Proven experience managing large-scale enterprise programs and portfolios.
• Strong domain expertise in supply chain, logistics, retail, or telecom sectors.
• Demonstrated experience in P&L management and client engagement at executive level.

Preferred Certifications

• PMP / SAFe Agilist / Scrum certifications
• Six Sigma Black Belt
• Industry certifications in OTM, GTM, or ERP platforms

Key Skills & Competencies

• Strategic planning & execution
• Program governance & transformation leadership
• Stakeholder engagement & executive communication
• Financial acumen & commercial management
• Team leadership & global delivery management
• Risk management & decision-making
• Operational excellence & continuous improvement

Success Metrics

• Delivery performance (on time, within budget, quality KPIs)
• Customer satisfaction and relationship growth
• Portfolio profitability and margin improvement
• Transformation outcomes and business value realization
• Team performance and organizational capability growth